- An item in my order is incorrectIf you have received an incorrect size or incorrect product. Upon receiving/viewing the product in its original condition and packaging, we will happily exchange,/send you the correct garments (shipping at our cost) or offer you a credit note, and or the option of a full refund and refund you all related shipping costs to your original method of payment (within 3 working days)
- Can I return or exchange items that I buy online at T&T retail stores?Customers can also exchange their items in store where one of our friendly staff will assist you in your exchange. To exchange your items in store, please follow these steps, to be completed within 14 days of receiving the product. 1. You must bring a copy of your tax invoice/packing slip in to store with the item/s that you would like to exchange. 2. Upon viewing the product/s in its original condition and packaging, our in store team will exchange the product/s for those of equal value. 3. Please note that under no circumstances will refunds be issued from a store for online purchases for any reason. 4. Please also note that online gift codes can only be issued for online purchases sent back to our distribution center and not exchanged in store.
- Is it safe to buy online using my credit card?Yes most definitely. We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use SSL Technology, which encrypts (scrambles) your information whenever we are receiving or transferring your details on our site. This includes your credit card details, billing and delivery address. When it is encrypted, generally other computers are unable to make sense of it, therefore keeping the information private while it is being transmitted. When making an online purchase a small padlock symbol, or unbroken key will appear on your screen. This indicates that SSL Security system is operating throughout your transaction. This encrypting ensures that your details cannot be read by, or altered by outside influences. If at any stage you don not see the padlock symbol, or the unbroken key or are unsure about your security, please do not hesitate to contact us 0n 09 2748207. To double check for security, look at the URL or Location Line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https” At T&T Fashions we do our best to provide you with a safe and convenient shopping experience. T&T Fashions limits the number of employees that have access to the databases that contain personal data and employees are advised of the importance of total confidentiality.
- Can I return swimwear?Due to hygiene reasons we do not exchange swimwear.