Delivery & Returns Policy
Shipping to New Zealand
Delivery Time: 2-5 working days. Please note this may be slightly longer for rural deliveries or when there a major delays in freight around NZ i.e. extreme weather road closures.
$7 (NZ) Flat rate for all orders under $60.00 (NZ)
Shipping free for all orders over $60.00 (NZ)
All NZ orders are sent by Toll Couriers. Please note we do not deliver to PO boxes.
Prices are subject to change without notice. Prices are fixed once your order is confirmed.
As soon as your order has been dispatched you will receive a confirmation email with your tracking number.
You are responsible to have someone at the delivery address to sign and accept the delivery.
Whilst we do everything to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us. Our delivery time frame is a guide only and we do not offer any compensation for delivery delays that are out of our control.
Please note that all sales of clearance items are final and are not entitled to the refund policy outlined below if you simply change your mind, so please choose carefully. The only exception is if the product is faulty or if we have sent you the incorrect garment.
How do I exchange or Return a product?
Customers who have made retail purchases from our website can return the product purchased for an exchange/replacement or credit note by following these steps, to be completed within 14 days of receiving the product.
Ensure the product is undamaged, unworn, unwashed, or otherwise unused condition, with all original labels/tags attached.
Email email@example.com to register your reason for return within 14 days of receiving the product. We will also be able to advise you on the quickest easiest way to resolve the issue.
Please also document your reason for the return on the tax invoice, or packing slip, and include it in a package with the product you are returning.
Return the package with the product and documentation to our distribution center at the following address:
5 Birmingham Road
You may go into a store nearest to you, where one of our friendly staff will assist you in your exchange. Please note that under no circumstances will refunds be issued from a store, this can only be done from head office.
The cost of postage for returns/exchanges will be at your expense unless otherwise advised and refunds of any original shipping costs will be at our discretion. So please choose carefully. Please hold onto your return receipt and tracking number as proof until your return has been resolved.
So what is the next step?
If exchanging for a different size
We can appreciate that purchasing on line can be a little difficult when you can't actually view the real product. When purchasing for children, we suggest always going for the larger size. Upon receiving/viewing the product in its original condition and packaging, we will either exchange/deliver the correct size to you at no additional cost, provided the requested size is available, otherwise we will offer you an online voucher for the amount you paid for the product.
If you have just changed your mind and don't want the product
Upon receiving/viewing the product in its original condition and packaging, we will happily exchange the garments for you or offer you an online voucher.
PLEASE NOTE that for change of mind returns we are under no obligation to give a refund. We do not have to give you a refund if
you decide you don t want the goods
you find the same thing cheaper elsewhere
you bought something for someone else that they don't like or already have
you bought clothes that don't fit
you bought something that doesn't match what you already have
If you have received an incorrect size or incorrect product.
Upon receiving/viewing the product in its original condition and packaging, we will happily exchange,/send you the correct garments (shipping at our cost) or offer you a credit note, and or the option of a full refund and refund you all related shipping costs to your original method of payment (witihin 3 working days)
If you have received a faulty product
Upon receiving the product if T&T fashion inspects returned product and deems it to be faulty , we will either replace the item at no additional cost, provided it is available , otherwise we will refund both the price you paid for the product and all related shipping cost to your original method of payment (within 3 working days).